Privacy Policy
Your Privacy Matters to Us
At Framewirk, we're committed to helping you run programs that adapt and deliver real outcomes—whether personal or business. That starts with handling your information thoughtfully and transparently. This Privacy Policy explains what data we collect through framewirk.com, how we use it to improve your experience, and the choices you have. Based in Karnataka, India, we comply with applicable laws, including India's Digital Personal Data Protection Act, 2023, while keeping things straightforward and secure.
Information We Collect
When you visit or interact with framewirk.com—whether browsing programs, requesting details, enrolling in offerings, providing feedback, or simply navigating the site—we may collect various types of information. This may include information you choose to provide directly, such as your name, email address, phone number, organization or professional details, billing information (where relevant), and any goals, preferences or other details you share so we can better tailor our support. We may also automatically collect certain technical and usage data through standard web technologies, which could include your IP address, approximate location derived from that IP, internet service provider, device type and operating system, browser type and version, referring and exit pages, visit timestamps, pages viewed, time spent on pages, scroll behavior, click patterns, and similar interaction metrics. In some circumstances we may collect aggregated or pseudonymized data reflecting how users engage with program previews, content sections, or other features. The collection of any such information is intended solely to help us understand user needs, improve the accessibility and effectiveness of our methodology, personalize experiences where it adds value, maintain site security, prevent fraud or misuse, and support you in pursuing coherent, adaptive outcomes.
How We Use Your Information
We may use the information we collect in various ways that align with our mission of helping people run responsive, outcome-optimizing programs. This may include creating and managing accounts (where applicable), delivering the programs or resources you have requested or shown interest in, sending transactional or service-related communications (such as confirmations, access instructions, reminders, important notices, etc.), providing customer support in response to your inquiries, personalizing aspects of your experience where we believe it would be genuinely helpful, analyzing aggregate usage patterns to identify opportunities to enhance clarity or effectiveness of our approach, conducting internal research and service development, detecting and preventing unauthorized access, technical issues, or fraudulent activity, generating anonymized or aggregated insights for thought leadership or marketing purposes without identifying individuals, fulfilling legal or regulatory obligations, and—in limited situations—protecting our rights, property, or safety, or that of our users or the public. We do not intend to use your information for automated decision-making with significant legal or similarly important effects without appropriate human involvement, nor for behavioral advertising that tracks you across unrelated sites for third-party commercial benefit.
Cookies and Similar Technologies
We may use cookies, web beacons, pixel tags, local storage, and other similar technologies to enhance your experience on framewirk.com. These tools may enable us to recognize your browser or device on return visits, remember preferences you have set, understand which parts of the site are most used or need improvement, measure performance of different layouts or features, support essential functions such as secure logins and form processing, and gather analytics that help us adapt the user journey. Some of these technologies are necessary for the site to function properly; others are optional and aimed at improving usability over time. We do not currently use third-party advertising cookies designed to follow you across the broader internet for retargeting unrelated to Framewirk. You can manage or disable most non-essential cookies through your browser settings at any time, although doing so may affect certain site features or the seamlessness of your experience.
Email Communications
If you create an account, express interest in a program, download resources, or otherwise indicate a desire to stay connected, we may send you email communications. These may include messages required to deliver services you have requested, informational or educational content related to micro-movements, adaptation, opportunity recognition, methodology insights, case examples, or similar topics, personalized recommendations based on interests or patterns you have shown, occasional invitations to webinars, early-access features, or events we believe may be relevant, and—from time to time—announcements about new programs or significant enhancements. Every commercial or promotional email we send will include a clear, one-click unsubscribe mechanism, and we will honor opt-out requests promptly. You may also contact us directly at any time to modify your communication preferences or discontinue non-essential emails.
Sharing Your Information
We do not sell, rent, or lease personal information to third parties for their independent commercial purposes. However, we may share certain information in limited circumstances with trusted service providers who assist us in operating the site and delivering services. These may include cloud infrastructure providers, payment processors, email delivery platforms, customer-support tools, analytics services, cybersecurity vendors, and—in rare cases—professional advisors such as legal or financial counsel when required for compliance, audits, or corporate transactions. Any such sharing is governed by written agreements that require these parties to protect the data at a level consistent with this policy. We may also disclose information if required or permitted by law, in response to valid legal process, to protect our rights or safety (or that of our users or the public), or in connection with a merger, acquisition, or sale of assets (in which case we will seek to ensure continued protection of your data).
Payment Processing
When you make a purchase or payment through framewirk.com, we may use various different payment processors to handle transactions securely. For Indian transactions, this is done primarily via Razorpay. We do not store full payment card details on our servers; instead, these are processed directly by Razorpay in accordance with their security standards. For details on how Razorpay handles your payment-related information, please review their privacy policy at https://razorpay.com/privacy. We may share limited transaction-related data with Razorpay or our payment processors solely as necessary to facilitate payments, refunds, or dispute resolution, and we encourage you to familiarize yourself with their practices.
Data Retention
We may retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, such as providing ongoing access to programs, supporting your account, complying with legal obligations, resolving disputes, or enforcing agreements. Retention periods may vary depending on the type of data and the context—for example, transactional records may be kept for accounting or tax purposes as required by Indian law, while account information may be retained until you request deletion or your account becomes inactive for an extended period. We may also keep certain data indefinitely (such as anonymized or aggregated insights) unless and until you request its removal where feasible. Once data is no longer needed, we may delete, anonymize, or securely destroy it in accordance with our practices and applicable law.
Data Security
We take the protection of your information seriously and implement organizational and technical measures that we believe are reasonable and appropriate under the circumstances. These may include encryption of data in transit and (where applicable) at rest, access controls, regular security assessments, logging and monitoring, secure development practices, staff training, incident-response procedures, and vendor security evaluations. While we strive to maintain strong protections and adapt to emerging risks, no method of electronic transmission or storage can be guaranteed completely secure. In the unlikely event of a breach that we determine may pose a material risk to your rights or freedoms, we will notify affected individuals and relevant authorities as required by applicable law and take steps to contain and address the incident.
Your Rights
Depending on applicable law—including the DPDP Act in India—you may have certain rights regarding your personal data. These may include the right to access, correct, or delete information we hold about you (subject to legal exceptions), to restrict or object to certain processing, to withdraw consent where processing is consent-based (without affecting prior lawful processing), and—in some cases—to request portability of your data in a structured format. To exercise these rights or make any related inquiry, please contact us at contact@framewirk.com with sufficient detail to verify your identity. We will respond within legally required timeframes (generally one month, extendable if the request is complex), and we will not charge fees for standard requests unless they are manifestly unfounded or excessive.
Children's Privacy
Our services and content are intended for adults and organizations pursuing personal or professional development through structured, adaptive programs. We do not knowingly collect personal information from children under the age of 13 (or under higher age thresholds where required by law, such as 18 in certain Indian contexts without verifiable parental consent). If we become aware that we have inadvertently obtained such information, we will take steps to delete it promptly. Parents or guardians who believe a child has provided us with data should contact us at contact@framewirk.com so we can investigate and act accordingly.
Legal Basis for Processing
Under the Digital Personal Data Protection Act, 2023 (DPDP Act), we may process your personal data on one or more lawful bases. These may include your consent (where you have freely, specifically, informedly, unconditionally, and unambiguously provided it through clear affirmative action, such as when you sign up for communications, enroll in a program, or voluntarily share details for a specified purpose); legitimate uses recognized under the Act (such as processing for the specific purpose for which you voluntarily provided your data and have not objected, or to fulfill obligations under applicable law); or other grounds permitted by law (for example, compliance with legal requirements, responding to emergencies, or protecting vital interests). Where processing relies on consent, you may withdraw it at any time with ease comparable to how it was given, though withdrawal will not affect the lawfulness of processing before the withdrawal. We aim to process data only as necessary for the stated purposes and in accordance with the DPDP Act and other applicable requirements.
International Data Transfers
While we primarily process data in India, we may transfer certain information to service providers or infrastructure located in other countries to support global accessibility and performance. In such cases, we aim to ensure an adequate level of protection through appropriate safeguards, such as standard contractual clauses, binding corporate rules (where relevant), or other recognized mechanisms permitted under applicable law.
Third-Party Links
Our website may contain links to third-party websites, services, or resources that are not operated or controlled by Framewirk. This Privacy Policy applies only to framewirk.com and the information we collect directly. We have no control over, and assume no responsibility for, the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.
Do Not Track Signals
Some web browsers may transmit "Do Not Track" (DNT) signals or similar mechanisms indicating a preference that online activity not be tracked. At present, we do not respond to or take any action in response to such DNT signals or similar requests from browsers, as there is no consistent industry standard for interpreting or honoring them. Our practices regarding cookies and tracking technologies are described in the Cookies section and Cookie Notice above.
User-Generated Content
Currently, framewirk.com does not provide features for users to post, upload, or share user-generated content such as reviews, comments, forums, or similar public submissions. Should we introduce such features in the future, any content you choose to submit publicly may be visible to others and could include personal information you voluntarily include. In those cases, we would not be responsible for the privacy practices or actions of other users who view, copy, or use that content, and you would post at your own discretion.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, new features, improved security measures, or evolving legal requirements. When we make material changes—particularly those that reduce your rights, expand data uses, or alter sharing categories—we will endeavor to provide advance notice through a prominent website announcement, email (where we have your contact information), or both. The “Last Updated” date at the top of this page will indicate the most recent version. Your continued use of framewirk.com after such changes constitutes acceptance of the revised policy, though we encourage you to review it periodically.
Governing Law & Jurisdiction
This Privacy Policy and any disputes or claims arising out of or in connection with it (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws of India. Any legal proceedings arising from or related to this policy or our privacy practices shall be subject to the exclusive jurisdiction of the courts located in Bangalore, Karnataka, India.
Contact Us
We welcome any questions, concerns, or requests about this policy, your data, or our privacy practices. Please feel free to reach out to our at contact@framewirk.com. We aim to acknowledge inquiries promptly and provide substantive responses as quickly as reasonably possible, in keeping with our commitment to practical wisdom, transparency, and respect for the people we serve. Thank you for trusting Framewirk with your journey toward real, adaptive outcomes.